At WAZWEAR, we want you to be happy with your purchase. If you receive an eligible product that does not meet your expectations, you may request a return or exchange according to the conditions below.
1. Return Eligibility
2. Non-Returnable Products
Products that have been used, washed, damaged, altered, or returned without original tags/packaging may not be accepted.
3. Wrong or Damaged Product
If you receive a wrong, defective, or damaged product, please contact us as soon as possible with clear photos/videos of the product and packaging.
4. Return Process
To request a return, contact WAZWEAR Customer Support with your order details. Our team will review the request and provide further instructions.
5. Quality Check
All returned products may be inspected before the return is approved. Products that do not meet our return conditions may be rejected.
6. Refund
Once the returned product passes our quality check, the eligible refund will be processed to the original payment method or as per the available refund option.
7. Exchange
Exchange availability may depend on product availability, size, colour, and applicable conditions.
8. Return Shipping
Return shipping arrangements and charges, where applicable, will depend on the reason for the return and the applicable return terms.
9. Refund Processing Time
After approval, refunds may take additional time to reflect in your bank account or payment method, depending on the payment provider.
10. Contact Us
For any return, exchange, or refund-related assistance, please contact WAZWEAR Customer Support through our Contact Us page.